Boek ISE Service Management (Engels)

ISE Service Management (Engels)

S.K. Bordoloi, J.A. Fitzsimmons, M.J. Fitzsimmons
McGraw-Hill Education
2018
2018
Engelstalig
€ 69,30
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The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management.

The text is organized in four parts:
Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations;
Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy;
Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and;
Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.



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