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Vacature Senior Network Engineer

  OrganisatieWolters Kluwer
  LocatieAlphen aan den Rijn
  Aantal uur36  NiveauSenior
  VakgebiedICT & Development
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Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.

This position is part of GBS, IT Infrastructure Division that provides holistic support for numerous IT domains including, Project Management Organization, Data Center Hosting (including Cloud Computing), Network, Telecom, Unified Communications, End User Computing and Information Security. These services are provided in all regions globally including NA, EU and AP.

The Senior Network Engineer, a key, individual contributor, will be responsible for network design, implementation and service delivery for WK Network solutions, vendor, and operations management.

The role

The Sr Network Engineer will design, implement and support data communications services, equipment, and networks.

General

  • Helps drive migration from “on premise” to “cloud hosted” telecommunications services.
  • Helps drive the global network transformation initiative resulting in a standard, and highly available network for the enterprise.
  • Responsible for network service management including service availability, incident, request and project management.
  • Manages data communications carriers and suppliers.
  • Successfully delivers network projects.
  • Responsible for new technology research, service standards development, inventory management, provisioning, and cost control.

Operations and Functional:

  • Build / maintain / upgrade network systems and infrastructure in field offices and datacenters (including LAN/WAN devices, WAN accelerators, firewalls, load balancers, etc.)
  • Develop and manage projects and technical implementations related to networks, with minimal disruption to clients.
  • Manage network equipment / services refresh program to ensure current supported technology is utilized by coordinating with supplier and WK Business Units.
  • Diagnose and resolve networking issues in a timely fashion.
  • Monitor metrics around utilization and capacity and recommend changes for improvement.
  • Work within established configuration and change management framework to ensure awareness, approval, and implementation of network changes.
  • Provide documentation and train network engineers as well as other IT staff.
  • Provide day to day support of network services, equipment, and tools.
  • Point person on critical SEV 1 / SEV 2 incident management. Responsible for ongoing quality improvement through an established Problem Management process.
  • Develop Root Cause Analysis (RCA’s) and drives proactive / preventive process improvement.
  • Develop and evolves network Methods & Procedures (M&P’S) on an ongoing basis.
  • Manage VPN, WebSSLVPN, and VPN site to site tunnels on ASA firewalls
  • Manage the provisioning and inventory management of all WK owned external Domains (e.g. www.cch.com) (4000) and SSL Certificates (900).
  • Order and create all VeriSign security certificates for SSL encryption
  • Determine network hardware requirements based on system requirements

Technical:

  • Research and develop new network services and standards for WAN, LAN, Wireless, ISP and network transport including AVPN MPLS WAN, SDWAN and Metro Ethernet.
  • Develop technical transformation plans and business cases as needed to foster adoption of new network technologies.
  • Provide network technical, service management and functional requirements specifications.
  • Integrate new acquisitions infrastructure into WK centralized network environment including tools and contracts.
  • Manage and assure all network ITIL processes are followed (e.g. Incident, Change, Request, Problem) on a daily basis
  • Manage documentation related to network infrastructure
  • Maintain knowledge of applicable network technologies by reviewing technical literature and attending training and seminars
  • Utilize system administration tools as required to manage, monitor, and maintain network systems.
  • Drive conversion of Legacy / non-standard networks and network services to the WK Global Standard set of services
  • Strong working knowledge of TCP/IP protocols, concepts and application in production environments (DNS, DHCP, FTP, NTP, etc).
  • Strong knowledge of network management tools such as Solarwinds Orion / WhatsUp Gold.
  • Strong working knowledge of LAN / WAN protocols and technologies (EIGRP, OSPF, BGP, MPLS, VPLS, IPSec, VPN/DMVPN/GETVPN, QOS, etc.) and application in production environments.
  • Strong working knowledge of network sniffers and probes and packet analysis (tcpdump, Wireshark), application delivery controllers and load balancers and wireless technologies and performance optimizations

Service Delivery and Client Management:

  • Assist with RFI’s , RFQ’s and RFP’s, and the vendor response process.
  • Create Business Cases for new networks, network services and network upgrades.
  • Drive internal WK and vendor resources to improve availability and performance of all network services.
  • Monitor outsourcing relationships, performance, and workflows to assure the outsourced service meets WK needs and Service Level Agreements (SLA’s)
  • Develop new network transport services to support emerging WK application requirements such as IP Video implementation, Connectivity to Cloud hosting providers, Unified Communications Integration, QoS, etc.
  • Ensure global standards are met and that global projects are designed, implemented and supported consistently.
  • Interface with other WK GSS and Vendor Infrastructure domain experts and project managers to develop and deliver solutions that cross multiple technical domains.
  • Provide support on a rotating basis 7 X 24 to respond and resolve system failures/outages on a 24 hour, 7 day per week basis.
  • A strong sense of focus and excellent attention to detail, while working in a very fast-paced and energetic environment.

Occasional Travel, 20%

Job Qualifications

Education:

  • Bachelor’s Degree in a technical or business field, or equivalent work experience

Experience:

  • 10 or more years of experience in a technical network position
  • 5 or more years of experience in a large, global environment is preferred

Experience with the following network technology domain areas including but not limited to:

  • Local Area Network (LAN)
  • Wide Area Network (WAN)
  • Internet Connectivity
  • Routing Protocols
  • Network Security
  • Wireless Access (WAPS)
  • IP Addressing (Schemas, VLANS, DNS, DHCP)
  • Firewalls
  • Load Balancers
  • Remote Access Services
  • Domains and SSL Certificates
  • Extranets & Site to Site VPN’s
  • MPLS Network – Routing and Circuits
  • Voice over IP (VoIP)
  • Unified Communications including Audio, Web and Video Conferencing
  • Quality of Service (QOS)
  • WAN Optimization
  • SIP

The successful candidate will have strong experience in many of the following areas:

  • Operational awareness
  • Strategic planning
  • Define and track standards
  • Optimize network availability
  • Develop and evolve technical solutions
  • Upgrade & Refresh plans
  • Emerging technologies
  • New Service Development
  • Innovation
  • Designs and diagrams

Other Knowledge, Skills, Abilities or Certifications:

  • Strong operational experience, preferred within a global environment
  • Strong team player
  • Able to develop pragmatic implementation plans
  • Strong communications and relationship skills across all levels. Strong collaboration and problem-solving skills are also required.
  • Ability to effectively represent Network services and solutions to Business and IT staff
  • Strong project management skills
  • Strong interpersonal skills and communications skills with a strong customer focus
  • Able to work independently and prioritize work effectively
  • Full working knowledge of the principles and concepts of network services
  • Strong Knowledge of TCP/IP, QoS, VoIP and network routing and switching protocols
  • Strong working knowledge of Network Service management tools including Network Monitoring and Management (NMM), IP Address Management (IPAM), etc.
  • Knowledge and experience with network service provisioning, billing, maintenance, and applications
  • Knowledge of inside cable plant
  • Experience with integrating Unified Communications technologies

We offer

We are a fast growing, financially healthy and listed organization. You will be part of a diverse, global workforce and join the GBS team.

We offer a competitive salary and with a fulltime job of 36 hours a week, a good work life balance. Furthermore, a laptop, smartphone, generous contribution to your pension, outstanding international career opportunities and a commitment to invest in your personal development are also part of the package.

We are very proud to have been recognized as Dutch Top Employer for the fifth consecutive year!

Meer informatie over deze vacature vind je hier.

Senior Network Engineer bij Wolters Kluwer in Alphen aan den Rijn

ContactKarin Struikman
E-mailkarin.struikman@wolterskluwer.com

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