Boek ITIL® 4 Direct, Plan and Improve (Engels)

The ITIL 4: Direct, Plan and Improve book forms one publication of the Higher-Level guidance, following ITIL 4 Foundation.

Ideal for professionals who are responsible for managing the direction and strategy of their IT team or organisation

Align tactical and strategic activity
Improve the direction of organizational change
Encourage a culture of continual improvement
Ease leadership decision making
Helps you pass your Direct, Plan and Improve exam

Reference guidance for day-to-day problems for IT Professionals