Boek ITIL® 4 Managing Professional Courseware (Engels)

ITIL MP targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.

The Managing Professional Transition module is designed to allow ITIL v3 candidates to easily transition to ITIL 4. They can get the ITIL 4 Managing Professional designation through one course and one exam.

The material includes;
– Updated glossaries with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’
– New diagram packs with annotations for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’
– Updated syllabi with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’
– The ‘High Velocity IT’ manuscript, syllabus, glossary and diagram pack remain unchanged
– Practices Overviews and the product brochure remain unchanged
– An up-to-date Quick Reference Guide with all the information you need
– Updated Core Manuscripts, for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’
– While the changes are quite large, they have been made for streamlining or refinement only
– There have been no changes to the examinable content or the key concepts