Boek Service integration and management foundation SIAM Foundation study guide (Engels)

This study guide provides readers with all of the information they need to prepare successfully for the EXIN/BCS SIAM BOK Foundation Exam. It includes all the content mandated by the EXIN/BCS Foundation Exam Preparation Guide, as well as a case study, exercises and sample solutions, quizzes and real world examples.

Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers. SIAM supports cross-functional, cross-process, and cross-provider integration.

It creates an environment where all parties:
– Know their role, responsibilities and context in the ecosystem
– Are empowered to deliver
– Are held accountable for the outcomes they are required to deliver.

This publication will be useful for anyone working in a SIAM environment, whether they are a customer, a service integrator or a service provider. The study material covers topics including the origins of SIAM, the different SIAM structures, roles, challenges, risks and more.