The high cost of not finding information

Susan Feldman reports on IDC research into the high cost of not finding information. To quote: “Knowledge workers spend from 15% to 35% of their time searching for information. Searchers are successful in finding what they seek 50% of the time or less, according to both Web search engines and our own surveys. An IDC study in 2001 (“Quantifying Enterprise Search,” IDC, May 2002) found that only 21% of respondents said they found the information they needed 85% to100% of the time (see Figure 1). 40% of corporate users reported that they can not find the information they need to do their jobs on their intranets.” [KMWorld Magazine]