‘I found data suggesting that some enterprises are ready to move from the prototype phase of next-generation communications, based on cheap but uncontrollable e-mail, to more robust approaches using portals or application-to-application links. Nucleus Research estimates the average worker receives 29 unwanted messages each day, more than twice the figure of 13 that the company found a year ago. The cost of that distraction, as estimated by Nucleus and several other researchers, is close to $2,000 per employee per year in lost user productivity and in the help desk overhead of dealing with user confusion and error. To compound the problem, hot on the heels of instant messaging comes even more rapid growth in ‘spim’ (spamming of IM), with Ferris Research estimating that this year will see a fourfold growth in annoying and distracting instant messages, from 500 million last year to 2 billion.’ [UI Designer, see also eWEEK]
UI Designer : Goodbye to E-Mail?
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