Collaboration First, Then Knowledge Management

Matthew Clapp schrijft There are two major goals of any collaboration initiative:

1. Enable your employees around the world to easily collaborate; and

2. Be able to share that output with the rest of the organization.

In my opinion, this order is significant. The goals of collaboration should first be to allow knowledge workers to labor together to complete projects and only then to collect that knowledge to be leveraged for the rest of the enterprise. Too many collaboration technology implementations are led by a knowledge management team that may have reversed the order of those two priorities. This can contribute to an over-engineered, failed project because the process for contributing and classifying content is so cumbersome that workers bypass the million dollar solution for another, simpler one that works. [CMS Watch thanks to Fr@’s Blog This’s]