Ambtenaren archiveren e-mail slecht

Frank Janssen Frank Janssen van Frankwatching
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De archivering van zakelijke e-mails door ambtenaren van de overheid laat ernstig te wensen over. Een op de vijf ambtenaren bewaart vrijwel niets. Dat blijkt uit een enquete die Binnenlands Bestuur onlangs onder 1545 ambtenaren hield. Iets meer dan de helft van de ambtenaren slaat de mails op in de eigen computer en veertien procent print de berichten uit om ze vervolgens in het eigen archief op te bergen. De archiefinspectie maakt zich zorgen over de archivering van formele mails. Het gebruik van e-mail dringt de papieren correspondentie flink terug. Eenderde van de ambtenaren ontvangt voor 75 procent digitale post, een kwart zegt dat de helft van hun post via mail binnen te krijgen. De meeste ambtenaren, 54 procent, zien dagelijks tussen de tien en vijfentwintig zakelijke berichten hun postbus binnenstromen. Een procent zegt per dag meer dan vijftig mails te ontvangen. Zelf versturen zij er een stuk minder: de helft van de ambtenaren beperkt de uitgaande post tot tien berichten per dag. [CMupdate]

Interactive is the future

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The next few years look to be very exciting for people working in the interactive field, especially if Microsoft CEO Steve Ballmer’s prediction that all media will be interactive by 2010 comes true, writes columnist James Hering. The principles the interactive community is setting today, including real-time tracking and user measurement, will be used by all media in the near future, Hering writes. [ClickZ]

Blogging in Corporate America

Frank Janssen Frank Janssen van Frankwatching
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This is a presentation I gave to the Usability Professionals Association on 16 September 2003. The full title was ‘Making sense of weblogs in the intranet: What they are, why people are using them, making them useful for knowledge management’. I talked about weblogs inside my company, their use in knowledge management, and how my organization is hoping to make them usable for enterprise knowledge work if the number of blogs in the company increases significantly. The abstract from the UPA site: “Lucent Technologies’ Information Specialist, Michael Angeles, believes blogging has evolved beyond ‘cool’ and is moving quickly into the corporate world. In this presentation, Angeles will discuss who blogs, how and why. He will also discuss how Lucent is supporting bloggers and at the same time keeping close watch over the resulting growth of information on the Intranet. Lucent’s objective is to determine how the increased content that will result from blogging can evolve into a plan for making that information useful and usable for the enterprise.’ [Download presentation slides pdf] [Studio id]

10 Rules for Corporate Blogs and Wikis

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A recent issue of a marketing trade publication featured a cover story dictating how agencies and companies are using blogs to promote brands and site visits. But the story was actually a case study in what not to do. Plus, it failed to even mention wikis as an emerging branding tool. Here are 10 rules for using blogs and wikis to achieve your branding goals in this emerging area. [MarketingProfs]

Telegraaf-site ruim 30% meer bezoekers

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Ondanks bezuinigingen op de internetactiviteiten van De Telegraaf bleef de geleverde content op niveau en steeg het aantal pageviews tussen december 2002 en december 2003 met 600.000 naar gemiddeld 2,4 miljoen per dag, een stijging van 33%. Dat is althans bekendgemaakt op de algemene aandeelhouders- vergadering van het concern. [InternetJournalist]

The three core principles of great web design

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The essence of a website is self-service. There are three core things that self-service needs to get right: convenience, speed, and price. Convenience means task achievement with minimum effort. Speed means that you get in and out of a website as quickly as possible. People are cheap on the Web. It’s hard to design for self-service. It requires an absolute focus on simplicity and clarity of message. People read on the Web like they read motorway signs. They are moving at speed. There is precious little time to focus, so the message must be clear. [Gerry McGovern]

Web Design is Information Design

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Whereas the graphic designers job is usually to make something look good, the information designers job is to make something as logical and as easy to understand as possible. The information designer is less artist and more information architect and usability expert. [AndyBudd]

The Structured-Unstructured Information Continuum

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If you’ve fallen into the trap of thinking of databases as ‘structured’ information, and files as ‘unstructured’ information, you’re not alone. That misleading binary categorization “structured or unstructured information” can be attributed to hundreds of presentations, research reports, and magazine articles prepared by people who simply do not understand the complexity of today’s information assets. [Data mobility Group]

RSS geschikt als advertertentiemedium

Frank Janssen Frank Janssen van Frankwatching
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RSS-readers zijn geschikt voor het plaatsen van advertenties. Dat zegt Robert Scoble van Microsoft. Niet alleen Scoble vindt dat maar ook Chris Pirillo van Lockergnome en Alan Schulman van reclamebureau Brand New World ondersteunen dat. Met name tekstadvertenties zouden geschikt zijn voor rss-advertenties denken zij. [Emerce]

Yahoo kijkt naar social search

Frank Janssen Frank Janssen van Frankwatching
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Yahoo overweegt een ‘social search’-functie te introduceren op zijn portal. Met die functie kan iemand de zoekresultaten delen met zijn vrienden. Volgens Tim Cadogan, hoofd zoektechnologie van Yahoo, kan ‘social search’ een succes worden. Het idee van ‘social search’ is niet nieuw. Eurekster biedt de dienst al sinds januari. [Emerce]

Gurus v. Bloggers, Round 1

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Gurus v. Bloggers, Round 1

Andrei Herasimchuk of Design By Fire judges a “showdown” between the sites of the gurus versus the bloggers. To quote: “I’ve gathered examples of web sites of a few well known — and highly respected — web, design, and technology Gurus, along with a few web sites of a few well known Bloggers in the design sector.

What are we going to do with them? Have them duke it out, Celebrity Deathmatch Style! (Ok� without the fun claymation or witty writing. You get what you pay for.)”. While this is extremely funny (and very tongue-in-cheek), it does make some valid points about site designs. [Design by Fire]. [Thanks to StepTwo]